This error suggests that there is a mistake or something wrong with the address.

Please go to your address book, delete the address of the item you're trying to send and add it again.

To delete an address from your Touchnote address book, please firstly go to the 'more' section of the app and choose the address book tab. Once there, you should see a list of all your addresses presented with an 'edit' option next to them. Simply click on the 'edit' button and you will be given an option to delete the address at the bottom.

Please make sure all the mandatory fields, including the postcode, are filled out.

Once the new address is saved, try sending the card again and it should work out this time :) 

This error means that your app may have gone out of sync. That happens sometimes when you are trying to copy an old card or copy an address you have used before.

Don't worry, it's very simple to solve it. Please delete the draft and the address you were trying to send it to, restart your app and try again. It should work out this time :)

Don't forget to ensure that you have a strong internet connection while creating your item so TouchNote doesn't go out of sync again!

This error means that your app may have gone out of sync. Have you tried logging out and logging back in? That usually helps.

If that doesn't work, try the following:

- Uninstall TouchNote

- Restart your device

- Reinstall TouchNote

- Sign back in.

Please note that this will delete your drafts, so you will need to recreate them once signed in again.

This error means that your app may have gone out of sync. Have you tried logging out and logging back in? That usually helps.

If that doesn't work, try the following:

- Uninstall TouchNote

- Restart your device

- Reinstall TouchNote

- Sign back in.

Please note that this will delete your drafts, so you will need to recreate them once signed in again.

Addresses used on the website and in the app are automatically saved in your TouchNote address book. You’ll be able to add them when you make an order or access them through your account.

Want to send a postcard to friends or family serving in the US military? Here’s how to pop their APO or FPO address into the app or our website.

Please note this is for APO and FPO addresses only.

In “Street address” field:
Enter one of the following:
For Army, Navy and Marines: Enter Unit Number and Box Number
For Ships: Enter Ship Name and Hull Number.
For Air Force: Enter PSC Number and Box Number.

In “Apt, suit, other (optional)” field:
Enter optional military command or organization name (e.g., USAG J or 2/566 Postal Co.).

In the “City” field
Enter APO or FPO.

In the “State” field
Enter one of the following:
AE – for Armed Forces Europe, Middle East, Africa and Canada
AA – for Armed Forces Americas
AP – for Armed Forces Pacific

In the “ZIP Code” field
Enter the 5-digit ZIP code for the military unit. It must start with a 0 or 9.

In the “Country” field,
Use United States.

Here’s what you need to pop into the TouchNote address form when sending to service personnel:

In ‘Address name’ field:
Enter the Service number, Rank and Name

In ‘First line’ field:
Enter the Company

Leave the ‘Second line’ field blank.

In ‘Town or City’ field:
Enter the Regiment

Leave the ‘County’ field blank.

In the ‘Postcode’ field:
Enter the BFPO Postcode (e.g.: BF1 0AB).

Select United Kingdom from the country list.

That’s it! Remember, if you need a hand with anything, you can email us anytime at help@touchnote.com