At the moment our gift selection is available only for our UK customers. So if your account is not set to the UK or if you're not sending the gift to the UK, you won't see that option, sorry! We hope to expand to more regions soon.
Why can't I send a gift with my card?
Will my card and gift be sent together?
Yes, your card and gift will be placed in one package and shipped together.
Can I get a refund for my gift?
If there is an issue with your gift when it arrives please do get in touch with our support team on this link with the details of your order and we'll make it right!
Can I return my gift?
If you're unhappy with your gift purchase, you have 14 days to return it to us. Please note that due to the perishable nature of some of our gifts, not all of them are returnable.
All our cards are custom made and printed especially for you so we are unable to accept any returns.
For more information on returns, message our Customer Support team on this link and they'll be happy to help!
My gift has not arrived on the estimated delivery date, what should I do?
Gift orders usually arrive within 2-4 working days, but it can sometimes take a little longer than that. If 7 working days has passed and your order still hasn’t arrived please do get in touch via this link with your order details and we will sort things out for you.
Has my gift been delivered?
Our orders are sent via Royal Mail [type of postage] and sadly, we can’t track your order once it leaves us. This is why we only offer an estimated delivery date, as we cannot guarantee an exact delivery date. Because there is no tracking, Royal Mail doesn't let us know when it has been delivery and we are then unable to offer any specific updates.
The best way to check if something has been delivered is to check in with the recipient. If it's been more than 7 working days since your order has been dispatched and it still hasn't been delivered, please do let us know on this link and we will sort things out for you.
Canvases and Gallery Frames
What materials and paper are used in your Framed Photos and Gallery frames?
Touchnote Framed photos and Gallery frames are printed with amazing tonality and sharp details on Hahnemühle art paper. They are Mounted on ‘Conservation grade’, thick white card mounts and placed in high-quality wood frames, milled with modern, clean lines and coated with a satin finish. The photo is then covered with perspex glass which is extra robust, with reduced glare and increased UV protection for your snaps.
Postcards and Greetings cards
Can I get text printed in other languages with non-Latin characters?
We support all languages that flow from left to right, and our iPhone app can send cards in all languages.
Unfortunately, our Android, iPad and web apps don’t currently have languages like Arabic, Hebrew and Urdu.
Can I use TouchNote to send commercial cards from my business?
Absolutely. Hundreds of professionals including school teachers, gallery owners, sales people and hotel managers use TouchNote to surprise their customers with a lovely card in the post.
What size are the greeting cards?
Our greeting cards are approximately 7 × 5 inches.
If you want to get precise, they’re 17.6 x 13.6 centimetres or 6.9 x 5.2 inches.
Pixel size is 2127 x 1559.
What size are the postcards?
Our postcards are a standard 6 × 4 inch size. Here are the specific details…
14.8 x 11.1 centimetres or 5.83 x 4.4 inches
Pixel size is 1819×1382.
Do my photos have to be a certain size?
Yes they do. Photos should be at least 1000 x 760 pixels to come out looking lovely, but we recommend using much bigger photos if you can.
If your image is too small, it’ll come out looking grainy on the printed card. Standard photos from modern phones and cameras will be fine!
If you click on your photo and select ‘properties’ you can check the resolution. Once you’ve uploaded your photo, you can resize and rotate it. This means you can use both portrait or landscape photos on your cards.
Our maximum resolution is 300dpi.
Can my card be anonymous?
It’s up to you! Your name will only be included on your card if you add it. We won’t automatically include your name or address on any part of the card.
If you order with our app, you even have the option to add a map that shows where you’re sending from!
Photo books & Print boxes
How many pages do Photo books have?
Our hardback Photo books are the perfect way to gather your best memories. Add up to 150 of your favourite photos, the first 20 pages are included and then it is only £1.80 to add an additional double page spread to your book.