We deliver throughout mainland UK. We currently do not offer a delivery service to a limited number of areas (which can be seen here{Yodel difficult postcode doc Link } ). Please see our flower delivery information for further details.

Yes, we can, except for public holidays and Sundays (except by prior arrangement).

Some of our arrangements come with a vase, which is included in the price (if there is a vase it will say this in the description beneath the picture & in the bouquet name). If the items do not have a vase you may wish to purchase a vase by clicking the add vase feature next to the product image, or by adding one in the checkout process.

Our arrangements are beautifully gift-wrapped in paper and cellophane wrap with plain raffia. Most of our products are hand-tied bouquets and come with our soaked recycled cotton pads wrapped around the base of the stems and are then put in a large gift box which will protect them in transit.

The letterbox flowers are hand packed and wrapped for protection. There is no moisture wraps on our letterboxes as the size and orientation of the box makes this difficult, but the arrangements and stems we have chosen are tried and tested for this method of delivery.

The stems will be thirsty when they arrive so make sure you give them a little trim and get them in water as soon as you can, remember to include the flower food sachet provided. Try to keep them away from sources of heat (radiators, open fires) or draughts (doorways or cool locations in the home), and keep them away from direct sunlight, fruit and vegetables. Each bouquet is delivered with full care instructions to help keep your flowers fresher for longer.

If the recipient is not at home at the time of delivery, we will attempt to leave the flowers securely on the property. If that is not possible, we will try to leave the flowers with neighbours. Either way a card will be left at the recipient's address to inform them where the flowers have been left. In the event that we are unable to leave the flowers the flowers will be brought back and we will contact you to arrange a redelivery.

Proposition 65 is a Safe Drinking Water and Toxic Enforcement Act that Californians voted for in November 1986 which requires businesses to provide warnings to Californians about significant exposures to chemicals that can cause cancer, birth defects or other reproductive harm.  These chemicals can be found in various products that are purchased, in your homes or workplaces, or in the environment. Proposition 65 enables California’s citizens to make informed decisions about what they buy and may expose themselves to. Proposition 65 also prohibits California’s businesses from knowingly discharging copious amounts of their listed chemicals into sources of drinking water.

Proposition 65 requires California to publish the list of chemicals known to cause any form of harm, and this list is updated once a year. It has grown to include approximately 900 chemicals since it was first published in 1987.

Touchnote is providing the following warning for products that reference this page in their description.

WARNING: Please be aware this product can potentially expose you to chemicals including but not limited to acrylamide, lead, nickel and chromium which are known to the State of California to cause cancer and birth defects or other reproductive harm. For more information, go to www.P65Warnings.ca.gov

Please be aware that even though a product has this warning, it does not mean it is definitely going to cause you harm, or that it is violating product safety regulations. This warning is to keep all buyers informed. 

For more information please feel free to conduct more research through the resources provided by The California Office of Environmental Health Hazard Assessment, OEHHA at https://oehha.ca.gov/proposition-65, which explains the law and offers a list of all the chemicals and materials. You can call the Office of Environmental Health Hazard Assessment's Proposition 65 Implementation Office at (916) 445-6900 or send an email to P65.Questions@oehha.ca.gov.

For enforcement information, contact the California Attorney General's Office at   1-510-622-2160, or visit https://oag.ca.gov/prop65

At the moment our gift selection is available only for our UK customers. So if your account is not set to the UK or if you're not sending the gift to the UK, you won't see that option, sorry! We hope to expand to more regions soon. 

Yes, your card and gift will be placed in one package and shipped together.

If there is an issue with your gift when it arrives please do get in touch with our support team on this link with the details of your order and we'll make it right!

If you're unhappy with your gift purchase, you have 14 days to return it to us. Please note that due to the perishable nature of some of our gifts, not all of them are returnable.

All our cards are custom made and printed especially for you so we are unable to accept any returns.

For more information on returns, message our Customer Support team on this link and they'll be happy to help!

Gift orders usually arrive within 2-4 working days, but it can sometimes take a little longer than that. If 7 working days has passed and your order still hasn’t arrived please do get in touch via this link with your order details and we will sort things out for you.

Touchnote Framed photos and Gallery frames are printed with amazing tonality and sharp details on Hahnemühle art paper. They are Mounted on ‘Conservation grade’, thick white card mounts and placed in high-quality wood frames, milled with modern, clean lines and coated with a satin finish. The photo is then covered with perspex glass which is extra robust, with reduced glare and increased UV protection for your snaps.

We support all languages that flow from left to right, and our iPhone app can send cards in all languages.

Unfortunately, our Android, iPad and web apps don’t currently have languages like Arabic, Hebrew and Urdu.

Absolutely. Hundreds of professionals including school teachers, gallery owners, sales people and hotel managers use TouchNote to surprise their customers with a lovely card in the post.

Our greeting cards are approximately 7 × 5 inches.

If you want to get precise, they’re 17.6 x 13.6 centimetres or 6.9 x 5.2 inches.

Pixel size is 2127 x 1559.

Our postcards are a standard 6 × 4 inch size. Here are the specific details…

14.8 x 11.1 centimetres or 5.83 x 4.4 inches

Pixel size is 1819×1382.

Yes they do. Photos should be at least 1000 x 760 pixels to come out looking lovely, but we recommend using much bigger photos if you can.

If your image is too small, it’ll come out looking grainy on the printed card. Standard photos from modern phones and cameras will be fine!

If you click on your photo and select ‘properties’ you can check the resolution. Once you’ve uploaded your photo, you can resize and rotate it. This means you can use both portrait or landscape photos on your cards.

Our maximum resolution is 300dpi. 

It’s up to you! Your name will only be included on your card if you add it. We won’t automatically include your name or address on any part of the card.

If you order with our app, you even have the option to add a map that shows where you’re sending from!

Our hardback Photo books are the perfect way to gather your best memories. Add up to 150 of your favourite photos, the first 20 pages are included and then it is only £1.80 to add an additional double page spread to your book.