We don't supply VAT invoices, if you would like us to send you a standard receipt please contact us on firstname.lastname@example.org
How do I get a VAT Receipt?
Why is my payment being rejected?
If your card issuer has refused the transaction request, only them can confirm the specific reason. The most common reasons for declines are:
- The account's country and the card country don't match
- Incorrect credit card number or expiration date
- Insufficient funds
- The bank declined based on location
- The bank's fraud rules blocked the transaction
If you get in touch with your card issue they'll be able to help.
Do I have to pay by debit or credit card?
No. You can pay with credits if you don’t want to use a card. You’ve also got the option to pay with PayPal, too.
Unfortunately, we don’t accept Maestro cards. We will shortly be accepting Discover and Diner cards – watch this space!
Which currencies do you accept?
We accept the following currencies…
- British Pounds (GBP)
- Euros (EUR)
- US Dollars (USD)
- Australian Dollars (AUD)
- Canadian Dollars (CAD)
The currency we charge you will depend on your billing address.
If you have credits in your account, you won’t be able to change currency yourself. Get in touch at email@example.com and we’ll do it for you.
Are my credit card details saved on the site?
Yes, so that you can order quickly without having to re-enter them each time. Don’t worry, we only store the last four digits of your card, expiry date, and cardholder name – just like any other site would – and we encrypt it all to keep it safe. We do use third-party payment service providers, so when you pay your details will be ‘tokenised’ before they are processed securely.
Are my payment details safe?
Yes. We take the security of your payment details very, very seriously. Card payment details (including Paypal payments) are sent via a secure, encrypted message to Braintree who then process each payment on Touchnote's behalf. Braintree stores payment details that it receives so that if you approve further Touchnote purchases Braintree will process these on your behalf. If you’ve set up Apple Pay or Google Pay on your device, your card details will be managed by those services.
Can I pay for just one card instead of buying a credit pack?
Of course! Just create your card and pay for the credits you need when you complete your order.
How much do credits cost?
Credits are a handy way to pay for TouchNote cards and gifts. The cost of a single credit changes depending on how many you’re buying and which country you’re in.
Credits are cheaper when you buy them in a pack. The more you buy, the cheaper the price per credit.
You can buy credits through your app or by signing into touchnote.com. You have a whole year to use credits after purchase after which they will expire.
What are credits and where can I get them?
Credits are a handy way to pay for your TouchNote order. You can use them instead of paying with a credit or debit card, for a quicker checkout and a cheaper order.
- Postcards = 1 credit
- Greeting cards = 2 credits
You can buy credits through the app or by logging in at touchnote.com.
Only sending one or two cards? You can buy the exact amount for you order when you’re done creating it.
Where can I use my credits?
You can use credits in any of our apps. You can also use them on our website www.touchnote.com.
How many credits do I currently have?
If you are a member, you can view your credit balance in the Member tab.
If you do not have a membership, go to the 'credits' tab and your credit balance will be shown at the top of the screen. It will also be displayed when you come to pay for your order.
How do I purchase credits?
Credits can be purchased by tapping on the 'Credits' tab, or once you have created an order and are ready to send it. You can pay for credits with most credit or debit cards, with PayPal, GPay or Apple Pay. If you have an American Express, Maestro or Discover card, you will need to set up an account with PayPal first and then pay with that PayPal account. Each card and product includes free international delivery.