TouchNote help

Once you have received your order

  • How are greeting cards printed?
  • What are Touchnote cards and products like?
  • What happens if I am not happy with my order?

Delivery and Tracking

  • My order is still showing as processing?
  • Can I choose a delivery date and time?
  • How long will my order take to print and ship?
  • Do you offer express delivery?
  • What do I do if my card hasn’t arrived in the expected delivery time?
  • Where can I send cards?
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Creating you order

  • I have duplicated an order, how do I cancel the duplicate?
  • The Website isn’t working properly?
  • Can I order a card with no message inside?
  • Can I get a spare envelope with my card?
  • I’ve placed an order but I haven’t had a confirmation email
  • Can I edit/cancel an order I've just placed?
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